Short Courses

We enable employees of corporate organizations to attain growth in their area of specialization by delivering important business information through corporate sponsorship, conferences, symposiums, seminars and professional training.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations

The Advanced Customer care assists the service professional in two unique ways. Firstly, key behavioural and communication skills are covered in an innovative and practical manner. Secondly, delegates are marinated with the importance of the management of the service drive in order to achieve service excellence at both the individual and organisational level.

Meetings come in different forms and sizes, from the conventional to the informal huddle in the office hallway. The aim of this one-day program is to assist people to facilitate small working meetings to ensure that the task team works with energy and commitment and draws off the skills of those who participate.

The behaviours we adopt in any given situation are the result of our attitude and mindset combined with our knowledge and skills. This course looks at attitude and provides tools to help people think more positively and constructively.

Management incorporates a series of on-going assessment, processes and activities that encourage growth and measure progress in attaining objectives. This workshop will guide managers to monitor ongoing performance so as to incorporate effective developmental plans for employees. Managing performance comes with greater responsibility for the work output and progress of others. Understanding and applying the performance management circle is invaluable in maximizing human resource potential in the organisation.

Electronic Records Management This course is designed for workers who have responsibilities for record management whether they are in the public or private sector. The course will expose delegates to recent knowledge in records management as well as consider the opportunities and challenges brought by electronic information technologies.

The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use as executive decision-making tools, including validation in order to present credible reports for management evaluation.

The effective running of any business hinges on the way their staff communicates with their clients. we offer Business English courses to individuals and companies who want to improve their business writing skills, meeting skills, negotiation skills, telephone skills and presentation skills.

A new manager needs to be able to support the ditital knowledge management effort of an organisation as they will be expected to ensure that systems work and that systems facilitate processes. Innovation requires a keen understanding of areas that can improve in a business. If you want to understand how to apply the principles of knowledge management, then this Microlearning opportunity is for you.

Organisations of all sizes are increasingly using project based teams to address issues, introduce new programmes and manage workload. Senior management need to understand how projects aid in achieving organisations objectives and meeting the mandate requirements of the organisation.

Welcome to the Microsoft Excel 2013 Advanced workshop. Excel is the world’s premier spreadsheet software. You can use Excel to analyze numbers, keep track of data, and graphically represent your information. With excel 2013, you can manage more data than ever, with increased worksheet and workbook sizes. Excel also makes your job easier by providing an easy-to-use interface, and an array of powerful tools to help you turn your data into usable information – better information leads to better decision making.

The Advanced Customer care assists the service professional in two unique ways. Firstly, key behavioural and communication skills are covered in an innovative and practical manner. Secondly, delegates are marinated with the importance of the management of the service drive in order to achieve service excellence at both the individual and organisational level.

Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organization is muddled.

Meetings come in different forms and sizes, from the conventional to the informal huddle in the office hallway. The aim of this one-day program is to assist people to facilitate small working meetings to ensure that the task team works with energy and commitment and draws off the skills of those who participate.

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

Every organisation in both the public and private sector is dependent on the finance function – the mission control of every business. Consequently, the strategic role of the finance function, managed by the CFO and financial manager, is to manage and control 3 critical areas, in relation to controlling the performance of the business, measuring the growth in shareholder value and being able to assess the viability of strategic decisions in relation to mergers, acquisitions and growth opportunities

This course is designed for workers who have responsibilities for record management whether they are in the public or private sector. The course will expose delegates to recent knowledge in records management as well as consider the opportunities and challenges brought by electronic information technologies.